If you have any questions, please contact our Provider Service Center at the following:įor Medicare HMO plans only: 1-80 For all other plans (PPO and Commercial HMO plans): 1-888 MD-Aetna (632-3862) Or visit the Aetna website at Special notice for providers not accepting new patients: What to do if you’re contacted by a member or potential member If you’re not accepting new patients, but are contacted by a member or a potential member who wants to become a new patient, you must tell them to contact: This statement contains information regarding certain notice requirements, Claim Settlement procedures, the Provider Dispute Resolution process, and Aetna Payment Policies. If necessary, use the following claims billing addresses If your practice management system requires you to enter a billing address, use the address listed below for the state in which you practice: For all other Products’ Provider Dispute Inquiries (PPO and Commercial HMO plans): Contact the Provider Service Center at 1-888-MD-Aetna (632-3862). Paper Claims – HMO & PPO Products – Mail claims to:Ĭlaims Inquiries – To confirm the recorded date of claims receipt or to make other inquiries about claims, you may call Aetna at 1-80 for Medicare HMO Products / 1-888-MD-Aetna (632-3862) for All Other Products, or contact your clearinghouse vendor.įor Medicare Products Provider Dispute Inquiries HMO plans only: Contact the Provider Service Center at 1-80. #60054 would be the payor id for most of the clearing house however double confirm the same with your clearing house. Get the electronic payor id for Faster process. Aetna has more address but usually accept all the claims whatever address you submit from the below list.